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Original Comment Add me as another pissed off customer. your customer service is deplorable. Your online payment system is fraudulent. this is now 2 consecutive months I paid my bill on time only to find out that due to your online system issues I was charged late fee, and in one case you erroneously turned off my power. I am an executive and I travel quite a bit. I do not need to worry about my family without power due to your faulty online system. I am posting my receipt of verification of payment. <br /> <br /> <br /> $311.61<br /> <br /> Due Date:<br /> <br /> 11/08/2016<br /> <br /> Confirm Payment<br /> <br /> Amount:<br /> <br /> $311.61<br /> <br /> Convenience Fee:<br /> <br /> $2.95<br /> <br /> Total Payment:<br /> <br /> $311.61<br /> <br /> Due Date:<br /> <br /> 11/08/2016<br /> <br /> Payment Successful<br /> <br /> <br /> <br /> Yet, I received a message that I have not paid my bill. when I spoke to your customer service representative I received zero help, and I was told that I must have entered incorrect information 2 consecutive months. Yeah !!!! sure. I am an idiot !!! I will not renew my service with you when it comes up for renewal!!!!!

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