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Original Comment I had the worst experience EVER with a rental car from Dollar Rental at Ronald Reagan airport in Washington DC!!! I frequently travel around the US for business and personal reason. I have used Dollar in the past and have never been treated so poorly then this past Sun when I picked the car up and Thursday when I dropped the car off. First it took almost 30 minutes for a shuttle to pick me up from the airport. I counted 6 shuttles for the other car rental places to come and pick up its customers. When he finally came to pick me up and I asked "Why did it take so long to come pick us all up". The guy shrugged his shoulders as to say "I don't know., 2nd...After they processed the paperwork, they told me to grab a car in the far back corner of the parking lot. they woman said "Stay along the fence and weave your way back to the choice of cars". Kind of rude but they were busy so I over looked it. 3rd...After taking the car from where I was instructed too, I got to my location and the next morning I came out to the car and noticed it had all kind of bird dropping all over the car. Then I got into the car and discovered there was Bird droppings IN THE CAR ON THE WINDOW CILE!! Upon further review I discovered the car had not been vacuumed as there was filth and dirt all over the seats and floor board. Not to mention someone clearly had left the window down at some point because there was water dripping spots all over the same down as where the bird dropping were. THIS WAS COMPLETELY DISGUSTING AND UNEXCEPTABLE!! I called Dollar rental to complain about there terrible service and the customer service person tells me that the only thing that could be done was for me to drive back to Reagan airport where I got the rental and exchange it for another car. I explained to the woman on the phone that I was at my destination already and that I should not be inconvenienced due to their companies mistake and asked if a new car could be brought to me. She told me that was not possible. I then told her I would keep the car but wanted to take to the manager when I got back to the location and make note of the condition of this car as I didn't want to be held responsible for this vehicle. At this point I was outraged!! Last but not least when I took the car back to the rental place at Reagan. They told me the manager was unavailable and the guy that checked it back in acted like it was not his problem and could care less of the terrible experience I had with them. As I mentioned earlier, I travel a lot for business and personal reason and this was far my worst experience dealing with a rental company. If this is the way Dollar conducts business not only will I direct my business elsewhere but I will make sure that every person I know and my agency using some other rental service that knows how to treat their customers decently.

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