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Original Comment I am extremely unhappy with the Bradford Exchange. I ordered my product 2 weeks before Thanksgiving and still have not received. When I called to follow up on my order he customer service I received was disgusting. I was laughed at, hung up on, disconnect from you Facebook chat, all because I am asking questions to understand the circles all the various reps I spoke with were talking in. I have received no official order confirmation to my email as promised and there are been no communication on the delays of this order. On December 13, 2016 I looked at my order status online, it read &quot;Order Received&quot;. I called in at 11:30am and spoke with Katie, she explained that the item status means Bradford Exchange had received my order, but there is still a delay in the shipping. I ask why? She said she did not know. If my order was received then it should be here before Christmas, correct? She laughed at me, when I asked her if she was laughing at me, she said yes I am because you think I can do anything about this. Then I asked for a manager. She kept me on hold and never returned. SO I hung up and called back. At 11:46 I spoke with David. His customer service was a bit more friendly. I explained my conversation with Katie and asked David again my question. He placed me on hold, came back to tell me an update on what he could do and the call went dead. Really?<br /> <br /> Then I went to the Facebook page and placed an inquiry. At 1:21pm on 12/13 I got a reply from Kelsy that she will have someone review my situation. From there I spoke with a Tofer via messenger. He had an understanding of my situation and why I was confused and was going to work with his manager to figure my order out. As of 5:36PM he was still looking into this. On 12/14 at 9:20am he got back to me stating there is a delay. This was a brand new product with no guarantee by Christmas Again I order this 2 weeks prior to Thanksgiving. By Christmas this should have been a non issue. Tofer explained there was so production issues and that has delayed the creation of this item. However, no communication was ever sent to me about this delay.He offered for me to order a different item guaranteed by Christmas and offering to cancel my existing order. I declined as I wanted that item. So then I proceeded to ask Tofer why does my item status read Order Received if the item is not even available yet. He stated he was not sure as he does not have that information. WHAT?<br /> <br /> So I asked a again as I was not going to accept he didn't have that information. He stated &quot;It meant the order was received and placed in out system, but there were unforeseen delays fulfilling the order. Our first shipment of this item was delayed so until that shipment arrives they are unable to fulfill any orders&quot; No even more confused, they just told me my item status &quot;Order Received&quot; meant this item was received and in their system. So you have the order from the artist but you cant fulfill my order? Again how does this make sense?<br /> <br /> He stated that he was able to upgrade the handling of my order at no charge to ensure that is was at the front of the line to receive when the product is produced. Again talking in circles. The item status makes no sense to the explanation I am receiving. I asked about the details if the upgrade, but again he said it will not guarantee shipment my Christmas. Then what did this upgrade do for me? He said is ensures that my order is the first to be fulfilled. Ok so then he says the order status means Order received, but explained the item as not. Ok but that is not how he stated prior or any other rep explained it to me so again why I was so confused. I asked few more questions of Tofer and in turn disconnected my conversation and also blocked me from placing more inquires on on your Facebook page. <br /> <br /> The over all customer service is appauling. on 12/13 my item status stated it will arrive between 12/21 and 1/6. Then I checked a week later it read will arrive Jan 9. I checked today and it now reads will ship by 1/31. What is going on with my order?? Does the Artist make sure before you advertise that there are enough in production so you can send out your product in a timely matter? I also want my product and some sort of compensation for all the rude customer service and lack of communication.<br /> <br /> <br /> <br /> What will Bradford Exchange do for me? I will take this to the very top as high as I can.<br /> <br /> <br /> <br /> Thank you<br /> <br /> Rebecca

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