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My Tracfone Sim Card Was Accidently De-activated.i Contacted Customer Service And Was Told I Would Need A New Sim Card.i Received The New Card And Called Customer Service For Activation.a Supervisor Named Lalian (id#540244)assisted Me With The Process Of Activation.i Believe He Is Based In Columbia,south America.he Was Very Kind,knowledgeable And Patient With Me,through The Activation Experience.my Phone Was Activated And He Suggested A Digit Security Code So This Would Not Happen Again.i Feel He Is An Asset To Your Company And Should Be Recognized By Upper Management For His Excellent Customer Service Skills.thank You For Your Time In Reading This Comment,and Thanks Again To Lalian !!!!!


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