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Original Comment On the phone with SafeLink as I type this. My state provided phone from NC has 1995.10 minutes on it. The state of NC issues these phones which are supposed to help people that meet their criteria. I am handicapped and meet the criteria. Unfortunately, the state went with the WORST EVER providers. I had a family emergency out of state and I forgot my phone in NC. While in this state, I was in a car accident and in the hospital. I received a card from SafeLink, in the mail, 2 days after returning to NC. On the card it said I must make a call within the next 15 days using my phone or it would be deactivated. I tried using my phone 3 days, then 7 days, then 11 days after receiving the card but, NO SERVICE. I called them from a landline and told them how many times I called and it was now the 11th day but now my phone had NO SERVICE and the last day my phone would be in service until 1-31-17. January 31, 2017 would have been on the 8th day if the 15 days allowed to call. First landline call took me to a young man with an accent who said my phone was no longer registered in their system so I needed a new SIM card which would be sent to me and I would receive it in 3-5 days(Sat and Sun excluded). Once received I was to call them back and my phone would be reactivated and INCLUDE the 1995.10 mins that were on it. ( I always made sure the 1995.10 mins would be put on my mins. My excitement over getting my new SIM card in the mail was short lived. Second Person: I was told I didn't need the new card but rather I had to go out and buy a new 4g phone and it had to be a smart phone. I could toss the SIM card away. At this point my niceness was dwindling down and I demanded to talk to a supervisor. Got one on the line right away. (third person), She apologized for the misinformation from the previous representatives. I did NOT have to go out and buy a new phone but rather one would be sent to me in the mail and once received, call and activate it. After 5 times of asking and being reassured by her, my 1995.10 minutes would be put back on my phone when activated. I called on a Wednesday and was told my new phone would reach me by the following Tues. That was 8 days ago. Of course I received a reference number from her. Yep, no phone so call them. They must have a firm policy of, &quot;Don't call us, we'll call you&quot; because first person today told me he was tracking where my phone was since it wasn't here but after 8 times of telling me he was tracking it and to wait with him, he told me he couldn't track it so he was going to have me talk to a supervisor, one minute and he would directly connect me with one. Well his minutes must be like in football playing time because it was one minute = 30 minutes of connect me time. oh yeah, a supervisor who knows nothing. She asked me for my phone number of the phone, (which can not be found in their system because they took the phone out of the system before the 15 allowed days to call). I was ready to give her the reference number but she said she didn't need it, only the IMEI number. Once I gave that to her, 9 minutes of a humming on the line but according to my phone, it was still a live line yet when asked 11 times, are you still there, no answer. Hung up knowing I would have to start this (pull out your hair having to start over) whole process again. 30 minutes wait time, then a female that my first words to her were, Do you know who the CEO if SafeLink and Tracfone is? No was her answer. OK then I told her of the horror story SafeLink had already put me through so give me a Supervisor NOW and don't put me on a 30 min hold to talk to one. She said she directly call one so I wouldn't have to wait. I asked for her work number and was given one (doubt if it's hers)and then she said after 3 mins, she could not reach one so she was going to put me on another 3 minute hold. After the 17th 3 minute hold, I told her just to put me on a 6 minute hold instead and she said she wasn't allowed to so I said, another 3 minute hold would be just fine because I had all day to wait. Atleast it wasn't 7 hours yet of wasted time like the one person has in their comment. When I reached 3 <br /> 2 hours of these stalling 3 minutes hold, I said, that's ok I don't need to hold anymore because I've taped SafeLinks tactful, no one will be talking to you even if you wait 9 hours at 3 minute intervals, because we do nothing but lie to people and we surely don't want to activate your phone because we would have to put 1995.10 minutes on your phone plus the minutes for Feb and soon March. I told her I would be talking to SOMEONE WHO IS IN CHARGE AND CAN AND WILL TAKE CARE OF SAFELINK AND TRACFONE BECAUSE HE BELIEVES IN HELPING THE PEOPLE WHO ARE ENTITLED TO THEIR PHONES, THEIR MINUTES AND A SERVICE THAT WILL ANSWER THEIR PHONES WITH REPRESENTATIVES WHO LISTEN TO THEM AND GIVE THEM WHAT THEY NEED FOR THEIR PHONE SERVICE. &quot;PRESIDENT TRUMP&quot; YOU ARE THAT PERSON. ALL of these serious comments that are from people who DEPEND on these phones should not be treated and ignored from these two, &quot;We don't care about you&quot; phone companies. Let's see if our President really listens to all of us who need his help and does something about it.

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