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Original Comment I am very disappointed with Navy Federal. I wanted to trade in my vehicle and buy a new and refinance with Navy Federal, but I have had several issues.. Number one, Navy Federal never change the title when I refinanced with their bank. The old bank title and lien release is under another bank and was never transferred. I refinanced with Navy for three years and they never changed the information. When I went to trade in my car, I learned that I needed a lien release and title changed. I went to Navy Federal and they stated they never received it. Let me get this straight, I have been paying my car note for three years and you don't have any information for the car you refinanced three years ago. I have been fighting back and forth trying to get a lien release and purchase a new vehicle. They will not admit their mistake. I have been stressed and burden about this. I cannot receive good assistance. I have been banking with Navy federal for over five years and I am very disappointed. Looking for other options.....

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