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Original Comment Good morning.<br /> <br /> I am part of a multi line account and I needed one of my phone numbers changed. On 7/17/17 the agent changed the wrong phone number and now refusing to fix this issue and give me my number back. I have been with Cricket for many many years and have had my same phone number this entire time. The supervisor I spoke with was unprofessional and very unhelpful. She was also to add a credit of my 15.00 that I paid for the phone number change which she did not do. It was so easy to make this inconvenient, huge error but impossible for Cricket to fix. The supervisor also said she was escalating my issue to URGENT to be resolved in 24 hours and when I contacted Cricket through Chat they continued to tell me it can take up to 5 days to resolve and they can not hold my number. Supervisor also said she would not credit my account for the trouble but for me to accept it and there is nothing she can do. The supervisor also waited to process the case until the following day! It is important that I have my old phone number back! I need someone to call me today to get this resolved! This is unacceptable! Phone number

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