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Original Comment This is a copy of a letter I have just submitted to [email protected]:<br /> <br /> I was instructed to forward a copy of my fuel receipt documenting that the vehicle I rented was returned with a FULL tank of gas. The Dollar representative with whom I spoke on the phone this past week assured me that the $39.85 I paid in advance for the Fuel Purchase Option would be refunded to my original method of payment. I have also included for your reference a copy of the Statement of Charges which clearly indicates that the vehicle's tank was FULL.<br /> <br /> When I challenged your representative about why I needed to provide documentation when a Dollar employee accepted the car back into your possession and noted a FULL tank of gas, I was told &quot;who knows if they got it right?&quot; I'm guessing if Dollar can't trust their employees to &quot;get it right&quot;, they should be hiring some new employees.<br /> <br /> I am extremely frustrated with my Dollar Rental Car experience. I had to initiate a request to refund me for an extra day's charges for both an additional driver, as well as for the use of the Easy Pass. I'm still doing battle with Cartrawler to eliminate the charges for a full day's rental as I surrendered the vehicle a day in advance after specifically asking TWICE (once when making the reservation and again when I picked the vehicle up at LGA) if there would be a penalty for doing so. I was assured TWICE there would not be.<br /> <br /> It is my plan to dispute ALL of the charges with my credit card company (then Dollar and Cartrawler can battle it out instead of an unsuspecting customer), document all irregularities and inconsistencies with your corporate office, reflect my frustration on the dollarrentalsurvey and share my experience via social media.<br /> <br /> No one should be treated as I have been. Incidentally, the entire reason I rented the car was to attend my mother's funeral. You all have only added insult to my injury.

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