Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment Good Afternoon,<br /> I have had a Safe link phone since about 2006 using the phone # 202-215-9448, every year I have recertified without any problems. This year I started the process in July by completing the application, when I didn't get my minutes in August I contacted your office and was told that I did not submit a copy of my food stamp card and was asked to fax a copy over to your office to become recertified. After doing this I was issued my minutes for August. In September again I did not receive my minutes and was requested to again submit this information, which again I did spoke to a supervisor to assured me that the information was received and that I should not experience this problem again. Unfortunately, again this month I have not received my minutes. <br /> When I contacted your office I was told that I had not received my minutes because I did not submit a copy of my Medicaid card. I have never had Medicaid and when I told the representative this she informed me that someone in your office entered this erroneous information onto the system and that is why I am not getting my minutes. She instructed me to go on-line and reapply. She informed me that I would be issued a new phone number and this was the only way to correct the problem. When I attempted to do this, I was rejected because I already have an account.<br /> I have had this phone number since becoming a member of Safe link, my Doctors, Hospital, family All have this number. It would be very inconvenient to change the number, because someone in your office made an error.<br /> Therefore, I am requesting your assistance in resolving this problem. As the notes in your system should indicate I have provided all of the same information when recertifying every year as it has never changed.<br /> This phone is my lifeline and very important to my medical needs. If you are in need of additional information, I can be reached at (202) 215-9448.<br /> Your immediate attention to this problem is greatly appreciated.<br /> <br /> Sincerely,<br /> Kevin Rice

Feedback

Your Name

Your Email

Verification