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Original Comment Dear TIVO,<br /> <br /> <br /> <br /> I am writing today to express how disappointed I am in deciding to buy a TIVO Roamio OTA.<br /> <br /> After only two months of use my Roamio OTA started making a loud fan noise.<br /> <br /> <br /> <br /> At first my customer experience was decent until I learned that my Roamio OTA would not be replaced until the original was received. Most companies issue returns upon getting a notice from the shipping service.<br /> <br /> <br /> <br /> I was further disappointed to learn that I would be receiving a refurbished one versus a new unit. I paid for a brand new unit and a 2 year warranty; shouldn't I get a new unit as a replacement?<br /> <br /> <br /> <br /> Today I received my replacement and it did not include a power supply or a remote. More disappointment. <br /> <br /> <br /> <br /> I called Customer Support and was told that I should not have sent the power cord or the remote back with the defective unit. No one informed me of this. <br /> <br /> <br /> <br /> TIVO return policy clearly states ;Returned Merchandise must include all original components, literature, warranties and packaging in the same salable condition it was received.; That's exactly what I did! But somehow its my fault. Now I have to wait six days to receive a power supply and remote? <br /> <br /> <br /> <br /> If there was a way of returning everything for a full refund I would do it.<br /> <br /> <br /> <br /> I will not recommend TIVO to anyone I know.<br /> <br /> <br /> <br /> With all due respect, I truly regret giving you my hard earned money.<br /> <br /> <br /> <br /> Mike KRUPSKY

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