Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment The worst customer service. Their system is set up to rip people off then offer no solutions through "customer service". Branch reps do not have any authority, customer service supervisors do not have any authority to over ride the "system" They outsource their phone rep jobs to India so you cannot understand what they are saying through half of the conversations....really tired of this being the norm in the USA. Sorry if that offends but it is the honest truth. They do prey on elderly people and slow people. Most banks send out a notice immediately when an account is overdrawn. Not this rat hole! They let my mom's account go hundreds of dollars negative and still never sent a thing. I took over POA on her accounts and discovered the issue, when then found out that no one has "authority" and supervisors say there's no "corporate contact info" in their system..."look online." Then you find that number and they let it ring a hundred times then hang up on you....when they answer, they have no clue what they are doing and that they're even listed as the "corp office." SIGH....then they try to transfer you to the proper "higher up" and you guessed it, the call hangs up AGAIN! ARE YOU EVEN SERIOUS?! If they had not stolen more than 10 NSF charges from her account she would not be negative hundreds of dollars. Now they are going to take more than half of her SS check because they need that $38 for a $7 purchase. Thanks BBVA Incompetent

Feedback

Your Name

Your Email

Verification