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Original Comment I would like to file several complaints regarding Dish Network's customer service representatives, salespeople, and your resolution department. I signed up for a Dish bundle package on April 27th of this year. The representative that I spoke with went over several bundle plans. The plan I selected includes tv, internet, and landline for $138.00/mo. I was charged $49.99 on April 27th for some type of service that would be applied to my account which it was not. I was also charged $29.99 for some other expense that was not applied to my account. I was then charged $77.28 on May 14th for the tv service. I was then charged $93.28 on May 29th for the internet service. I was told that a $50.00 credit would be applied towards my internet bill for the first month which it was not. So far, I have spent over $250.00 for a bundle package plan that should, and was told, would cost me $138.00 month. I feel that I have been lied to, misinformed, and being overcharged by Dish and Hughes internet services. I called Dish's customer service a few times on the 30th of this month and was told I had to call Hughes. I called Hughes and was told I had to call Dish. I called Dish and Hughes at least 7 times to try and get the billing resolved but got nowhere. Dish's customer service is horrible and when I was trying to discuss my billing, the representative was laughing and put me on hold for over 10 minutes, I finally had to hang up and call back. The representative was a female and spoke with her around 5:00 pm West Coast Time. I also called Dish's resolution dispute team and given the run around again. The issues I have with Dish and Hughes overcharging me and misleading me need to be resolved. I have already filed a complaint with the BBB, Consumer Affairs, and the Attorney General's office. I will pursue this matter until I am billed the $138.00/mo. which is the correct bill each month and what I was told when I signed up for your horrible service. I am beyond pissed off and do not like being lied to, overcharged, and mislead. Your company needs some serious changes made when it comes to customer service; understanding the customer's situation; not interrupting a customer; listening; and not laughing or giggling because only bad customer service representatives do this. I also spoke with another customer service representative around 4:00 pm who sounded like he just left the bar and had a few too many drinks. The customer service representative that I spoke with at Hughes around 6pm said that he would reduce my internet bill from $93 to $70 a month for the next 7 months. How generous of him and leads me to believe that I am still being overcharged because the total of $70 and $77 per month is still more that what I was told I would be charged for my bundle plan and this is just unbelievable!!! I would appreciate a response from someone within your department to investigate these matters because I will not let this go until I am billed what I was told and will continue to pursue this indefinitely!!!

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