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Original Comment THE WORST CUSTOMER SERVICE!!! I ordered the NEW Hoover Wet vac. On the same day I also ordered the new Bissell Crosswave Max. I received my Bissell a week later. My Hoover took an additional week and a half to arrive. There was NO comparison between the two machines. The Bissell literally wiped the floor with the Hoover. I ended up sending both units back on the same day. I received my refund from Bissell within a week. 5 weeks later and 6 phone calls later I am STILL WAITING FOR MY REFUND. In addition, they never sent me the correct number of return labels to send the unit back along with a mini vac I ordered. That alone took 2 phone calls to get rectified. I bought the Hoover because it used to be a trusted name in the vacuum industry. NO MORE. NOT ONLY WILL I NEVER BUY FROM HOOVER AGAIN, I WILL ALSO MAKE SURE NONE OF MY FRIENDS OR FAMILY BUY HOOVER AGAIN. TERRIBLE DOESN'T BEGIN TO DESCRIBE WHAT A MISMANAGED COMPANY IT IS.

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