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Was on hold for 40 min. Finally CS rep answers my call. The belt on my treadmill has shifted and its ripping the belt itself. They are sending me a new belt ,but I have to install the belt myself. CS rep sends me a video link on how to do it it. This must be a joke. Why have a warranty on anything this company sells if they can't live up to it. When you make your customers have to do their own repairs that is ridiculous. What if something breaks while fixing it yourself. How does that affect the warranty? I have never hard of a company making people fix their broken equipment. Overall ratings for CS and Nordictrack are absolutely terrible. How is this company still in business??


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