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Original Comment I signed a contract March 2017 and had no issues for the 1st year. After that my bill went up from 24.99 to 44 after I was told it would not go up. Due to being lied to they said they would give me 2 years at 34.99. We had several times the internet was slow or going out and the tech kept questioning why it kept getting turned down (we signed up for HSI 6M and it kept getting turned down to 3). Then I had called and they told me I was on a 3 but they could sign me up for 6 at the same price (I had not found my contract at this point). I told them ok but the next day told them never mind as I got an email saying it would be 44 and that there was $110 installation fee which I could not afford. I was then charged over 100 for early termination and called 12/20 opening a dispute. They told me $100 would come off. My bill came out today with the $100 still on and the dispute was closed with no contact to me at all. I had found my contract where it did state that I signed up for the 6M and was told today that there is no difference in price and the $100 would not be taken off as I had previously been told. I do not feel I should have to pay any of the $170 that my bill is due to all the lies and being pushed to slower internet for over a year.

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