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Original Comment Hello, I just wanted to let you know, as a Gold member for a long time, I am so disappointed as to what I experienced this Easter weekend with FTD. On April 4th I ordered Eater Flowers for an elderly family friend, order 72051266918 They were suppose to be delivered on Friday 4/10.<br /> No flowers were delivered on 4/10, 4/11 or Easter 4/12. Calling many times to customer service number indicated no one was available to answer calls.Your Website keep telling me a florist was assigned to deliver. No matter how hard I tried to reach a live person to find out what was going on, I reached a dead end.I even received a survey request even before flowers were delivered that I used to give the worse rating. I requested the order be canceled since it was three days past due and a refund returned to me immediately.<br /> This morning, 4/13, I get a call from the recipient stating the flowers were delivered.<br /> What an insult this is. Three days late. All someone had to do is call me to say the flowers could not be deliver and refund my money. I would have gone to a local Florist or even Stop and Stop to purchase and deliver the flowers myself. FTD should have been managing timely delivers. No calls or messages from anyone. That's terrible customer service.<br /> I want my refund for the order and I want a refund for my recently paid Gold account membership. Please look into this very negative event ASAP.

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