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Original Comment If you want quality service Napleton's Acura isn't it. I had been in contact with several of the sales reps for 2 weeks. I remained friendly while dealing with countless calls, emails, & texts which were borderline stalker-ish. Sometimes 3x or more calls a day with emails saying "we don't want to cross lines with our persistence". They were highly aware that I was driving 3 hours from Tampa. Upon entering the dealership, I was greeted by no one. The skinny blond sales agent proceeded to play on her phone & never looked up although she saw me. I waited at the front desk for nearly 5 mins. Finally, the middle eastern sales rep approached and asked the blond lady if she was going to assist us. She replied that he simply could. To my dismay, she jumped up the min she saw a nicely dressed man & asked him if he needed assistance. And how unprofessional for her to be on the sales floor playing on her phone. We were given the keys to the car & instructed to drive around the dealership by ourselves. I already had my own financing & explained I was interested in a specific car. The gentleman was like "let's get started". Only for him to go to another buyer's table and talk to them for 20 mins when these ppl already had a sales rep. While it's possible that he could've been requested& needed by that table. But why didn't he send their sales rep to our table to assist us? While waiting I'm going through my emails & texts from the dealership & realizes this is in fact the General Manager that's I've been in correspondence with. Finally, he returned & said he was ready. And I stated that "I'm ready to make a deal". He proceeded me tell me the price of the car is what it is plus the additional fees & no negotiation. I'm like this is a dealership right so you should be able to negotiate. He says he will consult his manager when in fact he is ultimate deciding factor. I see him pace back & forth & consult no one. And then when he sees me looking at him he goes into the room where all the sales reps are & only to say something quickly & to return back to my table. He then says my boss says "it is what it is". Pretty sure your regional would be home on Sunday & you didn't pick up a phone sir. I let him know I have to walk away. My experience was unsatisfactory & if you want to be overlooked, disregarded & disrespected Napleton Acura is the place. They're a dealership that's unorganized, lacks integrity, & the customer service is just outright horrible deserving of 0 stars. Furthermore, if this so called "Dynasty" of a dealership treats healthcare workers like this I can only imagine how they would treat veterans. And previous reviews show they've been accused of racism & discrimination before.

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