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I ordered an item and did not receive what I paid for. I filed a claim and PayPal erroneously closed my claim stating I did not provide the requested information in which I did the same day. Now due to COVID-19 I cannot speak to anyone to find out why my case was closed and the error was on them. So I am out of the money I paid for the item, plus the amount it cost me to send the item back. Now I just keep getting the virtual assistance telling me my case was closed. If they are dealing with people's money someone should be available in situations such as mine, especially when they prematurely closed my case.


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