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Original Comment i canceled my service on July 3rd,2020 i received the box to send everything back. i packed the eye and the modem and sent it through UPS. On September 4th 2020 ,they took 214.50 from my account saying i didn't send the eye back, which i did.they refuse to tell me how much their modem weighs, which would verify i sent it all back because the weight is on my UPS receipt, 6 pounds and 8.5 ounces.i contacted them on the 4th of September, and they supposedly received it manually,stating at that time i would get my money back in 5 business days. it is now the 12th of September and i just called again and spoke to Rodger, who informed me it takes 1 to 7 days to get my money back and he hung up on me.planning to wait until Monday ,Sept 14th, and if my money is not returned i am filing a complaint with the BBB. and the FCC

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