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Original Comment RCI are holding their customers hostage during the coronavirus by not returning exchange fees paid for vacations that will be or have been cancelled by COVID-19. I spoke with 2 messengers (agent and supervisor) on your customer support lines this evening and bottom line from both - we do not refund money - only offer credits on future exchanges. However, we have sold all of our timeshare units and the last significant points we have expire in November 2020. Feedback from support - Oh, well, we an help you - pay us MORE money to extend those points! Sure thing, you are holding my money, you won't return it, AND you want me to give you more money - nice try! <br /> <br /> One of our $335 exchange credits expires December 30, 2020, so we will be unable to use it. Basic message from support - too bad, so sad, you're not getting your money refunded period - NOBODY has had their money refunded. Call whoever you want, it isn't going to change. <br /> <br /> What a wonderful job you have done empowering your support agents. Leave them to absorb the hostility from all your customers because of your terrible customer relations skills. Oh heck, they're only making a bit above minimum wage so you don't need to protect them. If they don't like it, you can always get others quickly. What a wonderful leadership creating a great environment in which to work. <br /> <br /> What kind of a company are you running when you won't refund money from cancellations caused by a pandemic? You know the airlines tried that approach too until the government and social media pressure forced them to change their policies and they now refund money rather than giving credits. <br /> <br /> Do we have to launch a social media and government campaign to disparage your company and soil your reputation in the market??

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