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Original Comment This bank is the worst bank ever. I made a deposit 10-29-20 in cash at a branch and it still has not posted to my account. I have called all over to the fraud dept who keeps referring to the branch i went to who keeps referring me right back to the fraud dept. Now they give me my caseworkers name chanell hudson who the bank and myself have left several messages and of course the said they emailed her. She has not responded yet. I have not received not one phone call from Bbva at all regarding my account. I keep asking for her supervisor but of course they cant give that out. I constantly keep getting the run around so im assuming the tellers are pocketing customers money. Once this situation is ever resolved, i will never bank with them again. Now the rep who was helping me just hung up on me so now i have to wait again until tomorrow to talk to someone. They definately dont care about their customers!!!!!!!!!

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