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Original Comment I purchased a GE Christmas tree in November 2018 on a black Friday sale. I had eyed this tree for over a year and finally just decided to get it on sale since it was a pricey tree. I already had a tree up for that year so did not use it until 2019. This tree was my pride and joy and I was so in love with it. It is a 7.5 foot Aspen Fir with color-changing lights. The lights had so many different color options and it played Christmas music. It was up for about six weeks last year. We put it up last week and it was again my pride and joy. Luckily, we had not decorated it yet. It was lit the night we put it up and for about 20 minutes after I turned it on the next morning. After that 20 minutes, the lights started turning off and on a few times and then the tree was dark. We tried different outlets, unplugging and plugging in the device that connects to the tree with the speaker attached to no avail. We have a beautiful unlit tree. I called GE's support line three different times and did not get any resolution. Their support is in India and the language barrier was too much. They did not understand me. I left messages twice for their corporate office and have not received a call back. I looked online for a replacement part that I think we need and it does not seem to exist. I ordered a new adapter since that was all that I saw as an option but that did not work. I believe there is a short in the cord with the speaker attached. This tree is no longer sold anywhere. I am so extremely sad and disappointed in GE. I now own a pricy unlit tree that I got to use for ONE season. Shame on GE and their lack of customer service. I will never purchase a GE product again.

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