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I've spent upwards of 2 hours in the last 2 days being pingponged between phone operators. Yesterday I renewed my 28 year PLUS membership with a $197 payment. After calling for a tow I was told I'd have to pay another $28 because some key puncher listed us as Classic members. <br /> The bulk of the time I am explaining this to a new operator who sees the error and assures me the error is corrected but the truck driver gets a software message that I am a Classic member and demands another $28. <br /> <br /> I've been waiting for about an hour to hear back from the latest supervisor who is just too busy to deal with my call personally.


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