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Original Comment Recently I received a new West been slow cooker from my birthday from my daughters this is probably the six slow cooker and eighth or ninth W. Penn appliance that I own. The first time I went to use it I noticed a lid does not fit on the cooking pot they're also there is a loud ticking noise. Periodically as the slow cooker is being used I had to take a piece of 2 x 6 wood and set it on top the lid to hold it down tight enough to cook my roast I have made several attempts to call your service number in the past two weeks I get no response I have been on the call back list every day but no one calls you really need to get someone to answer the phone I believe the slow cooker was ordered from Amazon and I have no recourse on what to do with it apparently the glass lid or the pot are warped from the manufacturer. Also there is a loud ticking noise that sounds like an electrical short when in use.

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