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Original Comment I have been trying to deal with Pottery Barn and Ryder since October 1st, 2020.They delivered a buffet and media console in September. Both pieces have levelers that were not adjusted and put holes in my new floor. The buffet also have a minor defect but they said they didn't have anyone to fix it so I had to order a new one. Since then I have called many times and talked to many people trying to get someone out here to see the damage, remove the levelers, and fix my floor. Every time that I call I am told they will make a report and send it to their supervisor and will receive a call in 1 to 2 days. No one ever calls back. Ryder says they only deliver the stuff so it's not their problem. Pottery Barn just never calls back. I have names of the employees I've spoken to and not one has followed through. I have a delivery set up through Ryder for the new buffet to be delivered on the 13th but kept getting robo calls to set up an appointment so I called them today and was told that the appointment was only for delivery, not the pickup. The pickup and delivery were supposed to happen together. I've called them twice on that, now to find out that it wasn't. Plus, they are going to deliver the same piece with the same levelers without fixing the problem or my floor. This whole situation has been a nightmare and after 3 months no one at Pottery Barn has made any effort to help.

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