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Original Comment I recently purchased a treadmill and have not received any text updates about shipment even though I signed up for them. When I called customer service to check on things since it should be delivered within 10-14 business days (at day 8 already) the chat person Fredie advised to call the customer service shipping line. I called and the rep who answered, Dierra, was extremely ignorant and rude. I asked for a supervisor and she advised she was the only one there and she couldn't help. I then called back and asked the next rep for a supervisor at which time she put me on hold for 17 minutes and then hung up. You would think if I am paying close to 5k for a treadmill that customer service would be better trained to answer questions and not argue with the customer while providing zero helpful information. Did she confirm my phone number? Nope. Nothing. I see now with all the other negative comments this is nothing new, and will probably never get addressed. However if my comment can deter even just one customer from purchasing from NordicTrack then I've done my job. Extremely disappointed and I haven't even received my product yet! This customer service is a nightmare!

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