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Original Comment Personal care story ! This employee MUST be recognized !!! Place and time was at Alamo RAC counter at the Tampa International Airport on February 21st. at approximately 11:00 pm. Employees name was Colleen ! Recently retired from California and flew in to make Lakeland Florida my new home! Absolutely exhausted and very emotional! Had difficulty with my original car rental counter next door when I walked up to the Alamo counter. I'm 62 and was emotionally drained at this point and Colleen could see that. As I turned away from her counter in tears, I found a comfortable sitting spot next to the counter lobby area. Since there were no other customers at the time, as soon as I sat down in flowing tears, there was Colleen sitting next to me!!! She tried to comfort me, asked me if she could help !! After hearing my emotional story, she promised me she would help me get through this and on the road as soon as possible! She took my phone and worked her magic and booked me a car within minutes!! Who does this?? Obviously your employee Colleen does !!! She was so caring and comforting!! I can't thank her enough !!! DO NOT LOSE HER AS AN EMPLOYEE !! Here I go crying again as I type this out !! Please.........please find time to recognize her however you wish too ! She was absolutely wonderful !!!<br /> <br /> I cannot thank her enough !!! Please let her know how much I appreciated her that night !! She went above and beyond !!!

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