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Original Comment My brother helped me buy a used trailer in silver Grove Kentucky. I moved in after being told I didn't owe a bill. When I called to set up an appointment to have it turned on then they said I owed a bill of $900 and something before they can turn it on.For 4 months now I've been having to live in my trailer during the cold weather without electricity. I finally pay my bill off they said I owed so I can have electricity turned on but now they are saying I owe a bill of $800 from another place I haven't lived in many many years and the electricity was in my ex husband's name when I lived there. I've called customer service and they keep connecting me to a guy handling my case named Dennis. He's very rudy and unprofessional person the way he talks to people. I myself think that he needs to be fired. I know for a fact that Duke energy if you owe a bill will not turn on service to a customer until the bill is paid in full. I paid my past do bill and Dennis still said I owe a bill from a past due from an old address. I have never had it in my name in that address. Besides how would I owe a bill get service and owe two past due bills when Duke energy won't give you service without paying off the old bill first. So I think this Dennis needs fired because not only being rudy and unprofessional he obviously has no clue what he is doing.im still without electricity because of Dennis saying I owe a bill when I just paid almost a $1000 on an old bill.

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