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Original Comment To Whom It May Concern:<br /> <br /> I just cancelled this service for my aunt for not having coverage in her area. The phone is dropping calls no matter where she is in 10 minutes. Your customer service rep was not helpful. As I was explaining to her the issue she overtalked me the entire time. I am in sales. I know this is not the way you treat customers that aren't happy with a service you are not fully providing. At the end she kept pressing me that the number would be lost etc.. As I was trying to speak she kept getting louder and over talking me to the point I just hung up.<br /> <br /> I am sure this is not the way you want to do business. I will be sure to tell family and friends about how lackluster the customer service is dealing with older adults. Who will not go and pick up a sim card, try to fix a phone themselves as they aren't that technical in the first place.

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