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Original Comment Hello,<br /> <br /> I had the unfortunate visit to IHOP in Fayetteville, GA on Sunday 4/18/21. My experience was beyond anything I've experienced. We were advised the wait would be approximate 20 minutes. We were okay with it, but behold other customers were coming in being seated. My husband went to hostess and she states I forgot to place your name on the list, and I can't find your name. There was another hostess standing there proceeded to seat us. We receive 3 text messages after being seated for 10 minutes stating out table is ready. My husband and I place our order with the waitress, she comes back in 5 minutes with coffee. I was so appalled, my cup has lip stick on it. My concern was what if I hadn't looked at the cup and drink from it, with COVID-19 pandemic still looming no matter what I may have caught or hepatitis. My husband said, this is not going good at all. I asked the waitress to return the coffee and forget about it. The waitress comes back again after 10-15 minutes and my husband eggs were not cooked according to my order, I was taken back when the waitress decided she would argue with my husband about how he orders his eggs. <br /> I have worked in customer service as a manager with a fortune 500 company for over 15 years, won JD Power awards. I looked at Jasmine and decided this is not what I sat down for or want to be disrespected spending my hard earn money. I allowed the dirty cup be a mistake but never will you debate what I order and will pay for. I probably shouldn't have mentioned the waitress name but she should have been a bit nicer since she was clearly in the wrong. We got up and walked out with further incident. I have copies of the texts. <br /> Regards,<br /> Very Very Disappointed

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