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Original Comment Mgmt at Lakewood Ranch Location are horrible!!!!<br /> <br /> I'm not even sure if you are the right people to provide this information to. But I'm gonna send it to whom ever I need to.<br /> <br /> I opened a membership at the Lakewood Ranch location in Florida in 2018 when it opened I also purchased sessions for private training. I stopped coming to you all shortly after I bought the membership due to my personal trainer having me do things that unfortunately hurt me. I've been paying for my membership every month. I just spoke to Tom who is the rudest nastiest assistant manager that you could ever ask for. All he did was talk over me. He got louder and louder on purpose. I left a message for Matt who is the Mgr over personal training 2 weeks ago and he never bothered to respond...Ignoring me pissed me off....<br /> I have 10 sessions left from my personal training. They have expired which I didn't know they had an experation date, and Covid was last year. I never heard from anyone at the gym... your company will call if there is a billing issue quick, but it never occurred to call customers that stopped coming....I'm asking for a refund for the 10 sessions I did not use and Tom who was nasty and told me he will honor them if I come back!!!!<br /> There is no way I would ever come back to Crunch. You are lucky I didn't get an attorney. My 10 sessions need to be refunded.<br /> Your Mgmt team at this location are a bunch of kids that don't know how to manage.. They have a title that's gone to their head...I need resolution....

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