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Original Comment Bell Canada Review<br /> <br /> I have been a Bell Canada customer for over 25 years. During that time I have experienced many issues with home phone wiring connections, internet and Wi-fi connections! For the amount of money we pay for our telephone, cell and internet programs, we shouldn't be having any connection issues, especially when Bell states how well their services are technologically advanced, monitored and serviced! I have listed the issues I have encountered since moving to another house in 2014:<br /> <br /> Date Bell Internet Problems<br /> <br /> October 1, 2018 Internet not connecting. Wan light flashing red.... have to keep rebooting the modem! <br /> October 2 - 15, 2018 Internet working intermittently! WAN light flashing red often, have to reboot the modem!<br /> October 20, 2018 Called Bell support, Agent rebooted modem.<br /> October 27, 2018 WAN light flashing red again, called Bell support, rebooted modem. Will send Tech. to house Oct. 29, 2018<br /> October 29, 2018 Tech. support checked connections inside house and outside - replaced modem with Bell Hub 2000 model.<br /> December 28, 2018 No internet all day, called Bell support - sending Tech to house on Dec. 31.<br /> December 31, 2018 Bell tech. repaired wiring and checked modem again. Said it was ok.<br /> <br /> January 4 - 8, 2019 Internet going off and on, WAN light flashing red! Called Bell support - sending Tech to house! <br /> January 9, 2019 Bell phone support checked modem, ran tests, still no go! Sending Tech to house Jan. 11, 2019.<br /> January 11, 2019 Bell Tech. checked modem again, reset modem again.<br /> January 20, 2019 WAN light flashing red all evening! <br /> January 21, 2019 WAN light flashing red in morning! Called Bell support - sending Tech to house.<br /> January 23, 2019 WAN flashing red! Bell Tech. checked modem, repaired connections inside house and checked exterior too.<br /> January 24 - 25, 2019 WAN light flashing red in morning! Called Bell support - sending Tech to house Jan. 26 from 3 - 5pm.<br /> January 26, 2019 Bell Tech. checked modem again, reset modem again.<br /> January 27, 2019 WAN light flashing red in morning! Called Bell support - Bell supervisor checked modem on-line.<br /> January 28, 2019 WAN light flashing red in morning! Called Bell support - they will send me a new modem.<br /> January 29, 2019 New modem delivered.<br /> January 29, 2019 WAN light flashing red at 8 pm, and remained flashing red until morning of Jan. 30.<br /> WAN light flashing red in morning! Installed new modem at 11:30 am, worked until 5:30 pm, <br /> WAN flashing red, slowly!<br /> January 30, 2019 Called Bell support, reconfigured log-in account - modem working now.<br /> January 31, 2019 WAN light flashing red in morning! Internet came on at 2 pm stayed on until 2:15 pm! <br /> Went off again until 5:30 pm and stayed on until 5:45 pm! <br /> <br /> February 1, 2019 WAN light flashing red, called Bell support - will send Tech. to house. (maybe a Bridge error?)<br /> Bell Tech. (Roberto) replaced wire from filter to modem jack and adjusted modem.<br /> Modem worked fine until 9:30 pm, then WAN light started flashing red again!<br /> Called Bell support - sending Tech. tomorrow.<br /> February 2, 2019 WAN flashing red - Bell Tech. (Trevor) here between 10 am - 12 pm - checked lines, replaced a part<br /> outside the house and adjusted modem.<br /> February 2, 2019 WAN light flashing red, called Bell support - reset modem, no go - will send Bell Tech. Feb 3.<br /> February 3, 2019 Bell Tech. tested everything - substituted new modem, replaced new jack, changed modem speed - <br /> OK now but internet is very slow!<br /> <br /> July 1, 2019 Called Cogeco to get internet package due to problems with Bell internet.<br /> July 8, 2019 Bell ported our phone number to Cogeco, since then our phone did not work!<br /> Called Bell support, spoke with 2 agents, then again with 2 more agents!<br /> At 1 pm agent gave us new phone package B68JHP95<br /> After 1 -1/2 hrs. on my cell phone I was referred to a level 2 agent who checked the phone porting process.<br /> July 10, 2019 Cancelled Cogeco account.<br /> July 11, 2019 Called Bell again, spoke with agent who said it was a porting issue and it will be resolved with a new phone<br /> package BB8P73Q2.<br /> Bell will send Tech on July 16, 2019<br /> July 16, 2019 Bell Tech. Serviced exterior connections 2 times - Phone is OK now, but the internet is down!<br /> Called Bell internet support agent sent me to level 2 support, then to level 3 who will call me back.<br /> Level 3 (Kim) called back, then connected remotely, indicated bell will give a credit of $100.<br /> Phone working now and internet started working again in the late morning.<br /> July 17, 2019 Bell supervisor in Quebec (Kim) verified if everything is working - OK, giving us a new package deal, <br /> verified by email.<br /> July 23, 2019 WAN light flashing red again, rebooted modem, still not working! <br /> Called Bell support, took 3 agents 3 times to reboot modem! Passed on to Tech. support 2 times to resolve issue.<br /> <br /> August 16, 2019 Bell Tech. came to house, pulled a new wire from the box outside the house.<br /> August 17, 2019 Tech. worked on modem issue for about an hour. Rebooted then worked ok.<br /> <br /> October 25, 2019 E-mail account not working Bell created ticket #44542919<br /> October 26, 2019 Tried calling Bell support, hung up after waiting 30 minutes on the phone!<br /> October 28, 2019 Bell support (Orillia) used Log Mein Rescue to check settings - cannot solve Outlook email problem!<br /> <br /> November 17, 2019 WAN light flashing red again, called Bell support - bumped up to second level support (Bernadette)<br /> &quot; Bell support (Bernadette) checked stability of modem and the line with phone videoconference - <br /> adjusted modem to 3mbs, highest for our area!<br /> November 21, 2019 Wan light flashing red again called Bell support<br /> November 22, 2019 Agent ran on-line tests and rebooted modem.<br /> <br /> December 28, 2019 No internet all day! WAN light flashing red, called Bell support, sending a Tech. on Dec 31, 2019<br /> December 31, 2019 WAN light flashing red again, Bell Tech. repaired wiring, checked modem. Ok now.<br /> <br /> February 2, 2020 WAN light flashing red, called Bell support, reset modem but still not working, will send a Tech. on Feb 3, 2020<br /> February 3, 2020 Tech. tested everything, substituted a new modem and put in a new phone jack.<br /> Tech. changed modem speed, ok now but internet is very slow!<br /> <br /> September 18, 2020 Bell Mail problems, no primary email address and no contacts!<br /> Cannot send mail in Outlook either! iMac internet accounts won't accept Bell password!<br /> Called Bell support, agent could not resolve problem, told me another agent would call me back the next day <br /> - BELL DID NOT CALL BACK!<br /> September 20, 2020 Email issue not resolved - BELL TECH. A NO SHOW!<br /> <br /> October 18, 2020 WAN light flashing red, no internet! Called Bell support, waited 38 minutes to get assistance!<br /> Bell agent reset modem, ok now.<br /> <br /> November 15, 2020 3 power outages on our street! Modem would not boot up. Called Bell support, agent rebooted modem, <br /> ran tests, told me we need 2nd level support. Called Bell support, agent rebooted modem, ran tests, told me we <br /> need 2nd level support, will call back.<br /> November 16, 2020 2nd level support supposed to call me between 10 am and 12 pm, did not call back!<br /> Called Bell support again, agent put me to 2nd level support. Agent rebooted modem, tried text message<br /> video conference - didn't work! Tech. support to be here between 3 pm and 5 pm. Replaced modem, <br /> WAN light flashing red again<br /> November 17, 2020 Called Tech. support back, modem lights were flashing red again; agent bumped me up to the next level <br /> support. 2nd level support (Bernadette) checked stability of our line, did a videoconference and adjusted <br /> modem to 3MB, highest for our area!<br /> November 25, 2020. WAN light flashing red again, rebooted modem 2 times!<br /> Called Bell support, rechecked modem on-line tests, rebooted modem and worked ok now.<br /> <br /> December 21, 2020. Bell's McAfee security not working! McAfee tech. uninstalled existing version and reinstalled new version <br /> for iMac systems, works fine now.<br /> December 22, 2020 Bell's McAfee displayed security warnings to renew subscription! McAfee agent assured me no <br /> subscription renewal required.<br /> December 23, 2020. Called Bell Loyalty, informed them of our internet issues over the year: modem replacements, wiring issues, <br /> weak Wi-Fi signals, slow internet etc. Also informed Bell about issues with McAfee security system on iMac <br /> computers. Bell agent promised a one time courtesy credit of $20.00. Big Deal!!<br /> <br /> January 1 - 30, 2021 Internet very slow and WAN light flashing often this month!<br /> <br /> February 2, 2021 WAN light flashing red again, tried rebooting modem, no go!<br /> Called Bell support (Ralph) ran tests of the modem on-line, reset modem.<br /> February 9, 2021 Bell's McAfee security kept displaying warnings about needing to be renewed!<br /> Called Bell support, agent had me uninstall McAfee following the chat instructions.<br /> Agent transferred me to level 2 support (Patrick) but couldn't resolve the issue.<br /> Transferred to McAfee tech. support who took over the computer and installed the correct version for iMac. <br /> Works now.<br /> February 17, 2021 WAN light flashing red. Tried rebooting the modem, no go!<br /> Called Bell support, transferred to 2nd level, Tech. ran diagnostics, transferred to another 2nd level Tech.,<br /> ran more diagnostics. Total about 1-1/2 hours.<br /> Tech. support booked a Tech. for 3 - 5pm on Feb 18, 2021<br /> February 18, 2021 Bell Tech. ran tests, checked inside and outside connections. All tests showed good, said our area has old <br /> equipment and distribution box is too far.<br /> February 21, 2021 WAN light flashing red again, tried rebooting modem, no go! (8 pm)<br /> Called Bell support agent ran tests of the modem remotely, reset modem, had to refer me to the escalation <br /> team. Agent used text video conference link to view modem operation, tried to stabilize modem, and sending <br /> results to an escalation team. Agent advised will send another Bell Tech. tomorrow Feb 22, 2021 between 3 - 5 pm.<br /> February 22, 2021. Bell Tech. ran tests, checked inside and outside connections and at the distribution box up the street.<br /> Tech. ran a temporary cable from the Bell box on the front yard to the connection box outside the house.<br /> (will be removed/buried in May 2021)<br /> Tech. rechecked inside connections, rebooted the modem, checked the settings and said they were at the <br /> maximum values for our area.<br /> February 23, 2021 Internet has been on and off intermittently all day, especially at the desktop computer and on an iPad!<br /> February 26, 2021 Internet has been on and off intermittently all day! Signal is too weak!<br /> Had to turn off internet connection and then turn it back on again using the internet connection on the<br /> computer in attempt to get internet working again.<br /> WAN light flashing red again, (started at 6 pm), tried rebooting modem, no go!<br /> Called Bell support agent ran tests of the modem remotely, no go. <br /> Agent asked me to disconnect phone line at the modem and from the phone jack, and disconnect power to <br /> the modem, wait 30 seconds. Reinstalled phone line and power line to modem, waited for it to boot up - <br /> working again.<br /> <br /> February 27 to <br /> March 12, 2021 Internet very slow, weak Wi-Fi signal strength especially in the kitchen and den!<br /> Internet disconnects then reconnects, emails won't respond (won't open or send)!<br /> March 13, 2021 <br /> (5:00 pm) Internet down! Modem WAN light flashing red! Tried rebooting modem two times...no go!<br /> Called Bell Tech. support, rebooted modem again...no go! Re &amp; Re phone line, Re &amp; Re power cable...no go! <br /> Agent ran on-line tests...no go! Agent runs tests while phone is disconnected, then calls back, could not resolve issue.<br /> Agent has to refer us to level 2 Tech. support. Advises of busy support, the level 2 support will call back at 7pm. <br /> NO CALL BACK FROM TECH!<br /> (7:30 pm) Called Tech. support again, asked for level 2 Tech. support, described issue, Tech. checked system, rebooted <br /> modem. Tech. did on-line diagnostics, reset modem, updated modem software, and optimized modem. OK now.<br /> <br /> April 1 - 30, 2021 Internet is slow on a daily basis, and occasionally will not connect to server. Wi-Fi cuts out intermittently when<br /> trying to watch movies!<br /> <br /> May 1 - 31, 2021 Internet still slow especially when trying to download photos or videos, and has intermittent connection to <br /> the server. <br /> Wi-Fi very weak in certain areas of the house, and still cuts out or buffers when watching movies!<br /> <br /> June 5, 2021 <br /> (10:00 pm) Wan light flashing red, rebooted modem, still no go! Rebooted modem again an hour later but still not working!<br /> June 6, 2021 Wan light still flashing red! <br /> Called Bell (11:30 am), Tech. support verified modem is out. Performed tests on-line.<br /> Tech. support refreshed system, OK now.<br /> June 19, 2021 Wi-Fi signal has been weak for the past few days!<br /> (9:30 pm) WAN light flashing red again, rebooted modem, still not working!<br /> Called Bell Tech. support, agent checked modem, verified it was out, reset modem, reset profile, modem <br /> OK now.<br /> June 21, 2021 Wi-Fi signal weak, internet connecting intermittently!<br /> June 23, 2021 Wi-Fi signal weak, internet connecting intermittently!<br /> (1:45 pm). No internet, Wan light flashing red until approx. 2:30 pm, then blue again!<br /> June 24, 2021. Internet connection highly unstable all evening - got booted out of Zoom meeting 6 times!<br /> <br /> How long will I have to put up with these internet and Wi-fi issues? Is there no qualified technician whom can resolve these problems? <br /> I am considering switching to Cogeco for better internet.

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