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Original Comment I'm really disappointed with NET10. I've been a long-time customer, since mid-2000s. I have a basic 3G flip phone. A couple months ago, the internet connection ceased to operate and I couldn't send or receive MMS texts. At the time it wasn't a big deal, since I didn't use it much. However recently, friends are sending more and more MMS texts and I can't receive them. I discussed this with four NET10 reps today (over 2 hrs on the phone) and they couldn't or wouldn't help me. Finally, a supervisor told me that NET10 has changed the 3G network and can no longer support web access and MMS texting. (Several years ago, when 2G was no longer supported by NET10, we were sent new phones, at no charge, that accessed 3G.) We were never notified by NET10 of this change. I insisted that the pay-as-you-go plan that I purchased states Web access on it; and I asked the supervisor how she was going to resolve my problem with my phone. All she could say is that she was sorry that the Web access is no long available. Then I asked how she would retain me as a customer and that there are many other providers with similar and cheaper plans. All she could say was that NET10 was not a perfect company and that I was a valued customer. Yea, right! She never offered to try to sell me a 4G-LTE flip phone to retain me as a customer, maintaining my account minutes. That would have been the least she could've done. But she did less than the least.

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