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Original Comment Dear all,<br /> <br /> I would like to draw your attention on the following unpleasant situation:<br /> <br /> My strong believe is that I was cheated by the Auto Italia Impex SRL ) as for 7 months (December to July ) I have been told that they will remediate my problem and even asked for money (which I paid since December) but did not remediate; furthermore I was assured by the Director that if I make an official request - he will get it approved. However, this did not happened.<br /> <br /> I want to claim practically 2 situations:<br /> <br /> A. - one related to ethics and I dare to say even fraud if I was not insistent enough and threatening that I will sue them, I could have lost my money paid on 15th December to Oliviu Hrab. Not clear to me how a situation like this can occur in such a big company which treasures their image.<br /> <br /> <br /> B- the particular situation related to extension of guarantee for the car Alfa Romeo Stelvio, ZARFAHLN2H7B64293 for which I kindly ask your opinion also. Please see detail on the translation of the official letter send to Auto Italia Impex SRL in July- after 7 month of being assured that there is no problem on resolving this.<br /> <br /> <br /> Please see below the details and proof of my saying for point A.<br /> <br /> In December I discussed with Oliviu Hrab who asked me for money to remediate put the car in the guarantee due to the particular situation. (I can provide bank transfer proof )<br /> <br /> Since December many discussions and phone calls and physical visits took place from my side with Oliviu Hrab; but without any clear result, just being delayed. ( I can provide proof for the many sms and conversations, even for the physical visits- witnesses)<br /> <br /> In June he did no longer answer the phone and his colleagues told me he does not work there and they do not know where he is. So, I decided to talk to his senior , namely Marius Geama, on 14th June , who seemed surprised by the story, he confirmed that the person still works in the company, he also seemed surprised by the 2 service books (one additional made by this guy). He looked to me reasonable and told me that he will take it over and it will be resolved; however - this did not happen either; however I finally received an official negative answer on 14th July .<br /> <br /> I could not imagine that such situation can appear in such a big company. So, in conclusion my question is if this is the normal way of dealing with your customers and what should I do next? <br /> <br /> <br /> <br /> <br /> <br /> <br /> Please find below the official request with some meaningful details:<br /> <br /> Translation:<br /> <br /> <br /> <br /> <br /> <br /> <br /> To the Auto Italia Impex SRL Director<br /> <br /> <br /> According to the verbal discussion, I would like to mention also the situations previously described: The car Alfa Romeo Stelvio, ZARFAHLN2H7B64293, having a garuantee of 07/2022 - considering the pandemic situation and the state of emergency made the revision on 31.07.2020. I mention that the date when the revision should have taken place is March 2020. period in which in Romania was Force majeure.<br /> <br /> I emphasize that the number of km was 12000km, so the limit of 15000km mentioned in the guarantee was not exceeded as for the period March to July was not moved at all.<br /> <br /> Considering the pandemic situation considered as Force Majeure by many companies and the Emergency Situation declared in Romania in the same period, I kinldy ask you to agree on keeping the guarantee for the car Alfa Romeo Stelvio, serie sasiu ZARFAHLN2H7B64293 as initially stated.

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