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Original Comment Customer service at your 254 Fountain West Blvd, Ocoee, Fl. 34761. I waited patiently in line for almost 40 minutes. That is from start to finish. The order taker was new, his first day. He wasn't trained at all and so I was very patient to this young 16-year-old. The second person was the one giving me my order. It was wrong when she handed it to me, half the order was missing. I patiently waited again for the other part of my order. The cook asked her again what my order was and she told her Asiago not lettuce medium with a diet coke. Double stack plain no cheese medium fry. The drink she handed me had been sitting the whole time while I was in line. It was watered down and the outside of the cup was dripping wet. I get the order home only to find everything cold, double-stack wasn't plain, it had everything on it. The Asiago didn't have cheese or bacon. I tried to call the store and no one answered. I only live 4 miles away so I went back to make a complaint and let them know that my order was wrong. The manager was talking to the cook and she cut him off and said to me I needed to give her my food or receipt. I never got a receipt and my husband had thrown away the uneaten food. She again was very nasty and rude. The manager was going to give me another order but the cook was so rude and nasty again I didn't feel it would be safe to eat something else from her. He never offered my money back only food. I did not take it. I will never go back to Wendy's again. I work too hard for my money to just throw it away like this. The store was understaffed I understand but we have way too many Wendy's in our area to just let that be their excuse. Consolidate your employees to one restaurant and give us the standards that you say you deliver. I certainly haven't experienced that lately especially at this store.

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