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Original Comment Initial cost of weekly car rental: $348.99. I was charged $1187.07. I was not informed of the details of the costs, perhaps even deliberately. They refunded a partial amount but I still do not feel like I have been treated fairly or been give due process. I am feeling threatened as this is the email I received from Thrifty in Spokane Airport in response to me indicating that I would make a complaint to you, Thrifty Corporate Office, and to the Better Business Bureau. Also, apparently we are all videotaped when we are speaking with the representative.<br /> <br /> Thrifty: &quot;We do not release audio and video. All charges stand. We are also more than able to reverse the refund we gave you if you choose to escalate further. It will revert back to the signed contract attached. We issued you a non-required refund for customer service. If that does not suffice, we will revert back to the previous amount. Let us know how you would like to proceed.&quot; <br /> <br /> This threat is highly unethical and likely liable. Please advise.

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