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Original Comment I've had SafeLink for many years to say customer service is horrible is a MASSIVE UNDERSTATEMENT!!!!!!<br /> They are beyond incompetent and unbelievable RUDE. <br /> I had to replace a phone in October 2022<br /> When I asked the woman her name and customer I'd because I was going to file a complaint... She didn't just hang up on me she took it to a new level of scumbag SHE CANCELED MY LIFELINE AND MY SERVICES I COULDN'T CALL OR MESSAGE AND TURNED MY NETWORK OFF !!!!!! How is this not criminal !!!!??? Canceling government benefits maliciously ?? With nonrecourse??? <br /> Mad doesn't even cover it !!! <br /> To this day I'm still having issues <br /> I've called and called and get NOTHING no return calls just people half way across the world who don't understand or speak English clearly. Everytime it appears to get worked out. My sim and network disappear. I'd sear on my life it's the agent with access to my account still. <br /> Taking advantage and abusing people who get these government approved benefits because we are poor , on SSI needs to be investigated and they need to be held accountable. <br /> These people have access to ss# , Dob, addresses &amp; credit cards is NOT ACCEPTABLE. <br /> No doubt they are collecting, saving and using our information. <br /> #fcc #usattorneygeneral

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