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Original Comment My husband & I have been AAA members for a combined 44 years. Sadly, I needed to call on AAA recently, after my husband's funeral when needed roadside service to unlock my car. AAA sent me multiple texts & extended their ETA into the early morning including a text stating they were having trouble locating me. I reached a live tech to clarify my location. The AAA rep stated they had not yet dispatched a driver to me. Those had been fake/robo calls to me. Fast fwd, family missed the flight & I was $$ out of pocket. I had requested reimbursement for the ticket and suggested AAA NOT send fake calls to customers for obvious reasons; Unethical & also Dangerous to leave a member stranded overnight. I followed up twice with my local branch. I do want to extend gratitude to Pam, borrowed from the LKWD Ranch Branch, for her kindness, for initiating my complaint & doing all within her limits. I continued with Mgr, Debbie, who's answer was to send me out with a #. She finally agreed to add a note into the computer for me. I called the # which only led me to a new roadside service ticket#. I had to start from scratch, called corporate & kept getting routed. I was finally told by a rep that I would continue to get rerouted as there are no more call centers since COVID. My next recourse will be the news in order to resolve my claim and to protect other AAA members from the risks of being stranded by AAA's robocalls with the false hope that someone is en route to help. This is unethical and extremely dangerous to members.

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