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Original Comment I recommend that everyone considering Consumer Cellular to run in the opposite direction and fast! My 78 year old mother added me to her account and we ordered a Samsung A53. When we received the phone and tried to activate it, it took days to get it up and running with CC's tech support. Once the phone was finally connected to their service, almost none of the features would work. CC's tech tried several attempts to program and reconfigure things on their end, but no luck. I was told to contact Samsung, and I did, and their tech support had no luck at fixing the phone either. I was told I could return the Samsung and I ordered an iPhone 14 Plus. Mind you, that with BOTH of these phones, I paid the extra money to receive them 2-day express and received each of them almost a week after my order was placed. So, with the Samsung, I had my case and screen protector way before the phone arrived. The phone was taken right out of the box, put into the case and never removed until I returned it. I'm the meantime, the almost the exact same problems with the A53 was happening with the iPhone. Again, several attempts and phone call to CC trying to get it to function properly and no luck. I was then told that I would have to take this, supposed, brand new iPhone directly to an Apple Store, which the closest on was 2.5 hours away, but I did it. They got the phone to start working, but not properly, it still glitches and has to be restarted all the time. During this process, I receive the A53 back, being told that they denied my return due to scratches on the phone. I, 100%, wholeheartedly, deny any damage to this phone because it was cased from the getgo! I requested their pictures of the said "scratches" and to know the name of the Supervisor that denied my return. At that point I was just repeatedly told they couldn't tell me. Then, by the next day, I receive an email from a "Supervisor " with attached pictures. This "Supervisor" sent me the "pictures", but did not supply me with his full name, only "Joshua". I compared their pictures of the supposed damage to the phone I had in my possession and I could not find what they were accusing. I made the point about it being cased from the late delivery and that the pictures they provided could have been from any phone because the damage did not show on the one I had. I also made the point that if, in fact, there was damage, how could I not know that it happened after they had it back in their possession?? Well, of course, all I have gotten is a denial, misrepresented pictures, a single named supervisor and a good screwing because they are not only refusing the return, they are charging my mothers bank account for the price of BOTH phones and have locked us out of her online account!!! The A53 was a defective, non-working phone from the getgo and the iPhone is not much better! I am, of course, taking all the information I have, text messages, chats, emails, everything to our Attorney General and filing a Consumer Complaint and every other thing I can file against these disgusting, lying, cheating people and I highly suggest that all the other negative reviews I have read, and there are MANY, do the exact same thing! How they can consciously screw people like this is beyond me, but they need to be stopped!!! So PLEASE, if you are considering this company for ANY kind of service needs, please DON'T DO IT!

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