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Original Comment I went to Ralph's in Monterey Park Square around 12.00 pm .The system was down and the cashier was Sandra, she claim as Floor Manager at Ralph's # 95 , she announced with microphone that the system was down and they couldn't process my card. I didn't get anything and left. When I was inside the car Ian's checking my bank statement it's was showing the card been charged and processing amount of $37.22 so I went back and trying to explained it to her., she couldn't solve my problem and the others customer yelling of me and telling me to leave like I am the problem. I told her please let me talk to Manager and she said she is the Floor Manager there. It's so embarrassing for Ralph's that doesn't know how to choose good Manager that can solve the problem, she is not customers oriented., and she is rude! If she has problem solving skill she supposed to close the line and solves my problem first. I fel so embarrassed and wasting my time meanwhile I have toddler it's seem she wasn't appreciated my time. and business going to spend my in Ralph's.She supposed to get fire and choose better quality Manager with customer oriented and problem solving.

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