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Original Comment I came to Puerto Rico this past Saturday. I reserved a rental from thrifty. When I got here and got the car the lady attending me was rushing me through the inspection. I was trying to look and point everything out. She then got to the passenger side and said I need your signature now. I looked at the car and didn't see any scratches. Very poor lighting in that area for inspections to happen. I was able to see everything except a dent that the car had on the bottom rear passenger door. There was no way anyone could see that because it was small and dark. Plus the car was dark blue. So I took the car not knowing about that. It was reserved from Saturday to the following Sunday. Yesterday morning I was leaving with my family for an excursion that was already reserved. When I go to the garage to turn on the car it wouldn't start. Tried a few times and nothing. Called thrifty and after finally talking to someone and answering questions they finally told me that a tow truck would be sent and I have to jump in the tow and go back to the airport to get another car. I told the guy I spoke to that I had plans and they've already been ruined and the time was past because of this situation. He gave me a number that I called over 20 times to with no success. No one answers that call. Wondering if it's a legit number. So the tow gets to where I was staying and gets the car on. Told me it be best to drive it myself to the airport instead of it getting told there. Specifically told me not to turn it off. So I said fine. I did exactly that. So I didn't stop to fuel because the car would of had to get shut off in order to fuel the car. I get to the airport and proceed to explain the situation. The supervisor comes out and starts asking my why it didn't get fueled. When I explained that to him he then went on to do an inspection of the car. Meanwhile I'm telling him how I've lost my whole day because of this. He does a quick walk around the car and stops exactly where that dent is as if he knew exactly where it was. I'm a million percent sure he did because it's been there. He told me that there's a dent there. I walk over to see what he was saying and still couldn't see it. I had to turn on a flashlight on my phone to see that. I immediately told him that I never caused that. There's no way that happened. He said it's not on the inspection report. Which shows dents and scratches that I pointed out all over the car except the passenger side because of the lighting. That should be checked immediately. He then told me I should of gotten the insurance they provide. Like this is some kind of scam. Then he asked why didn't I fuel up. I told him I was told to come straight here. Not to stop anywhere or turn the car off until I get here. I did exactly that. I also told him I was exchanging the car because of the issue not just turning it in. So he writes something on his report and ask me to sign it. I said I would but I also wanna put my comment on there. That's when his attitude changed. He got angry and started raising his voice. I'm nowhere near my home so I kept my cool. I told him again I didn't do that. He then takes me inside to the office and I talk to another guy at the counter who give me a form to fill out. He said you can explain what happened on here. I told him nothing happened. The car was already like that. So I wrote exactly that. Because that's the truth here. He then asked me about the fuel like the other guy did and I told him the same thing. It would of been fueled if it was getting turned in. I didn't cause the car to not start. So I fill it out twice because the guy at the counter messed up what he was writing so I had to do it again. He then gets me another car. I got to the same spot. This time I turn on my flashlight as I walk around the car. Pointing everything out. The guy doing the inspection was also trying to rush the process. This is definitely a scam in my eyes the way they are working here. Oh I forgot to mention when I told him that the dent was already there. He said no it wasn't and also immediately said we will be keeping the $500.00 deposit to. I asked him then to let me see the inspection report for the few previous renters. He said no. Because it was definitely on those reports. So back to the second car they give me. Full of scratches. I took my time and pointed everything out. I drive off to come back to where I'm staying. Mind you this started at 9am. I left thrifty rental at just passed 1:15pm. My vacation day was ruined. Oh and now the car I have must have a slow leak because I had to put air in the rear driver side tire. The low air sign came on as I was driving back. Like I'm being set up for failure by these guys. This is definitely a scam. It will be the last time I use thrifty. I'm calling my insurance company. My credit card company and I will also get a lawyer involved if needed. I'm not one to write things like this because I never need to. Plus I'm extremely honest. If I had did something I'd suck it up and deal with it. This was an existing situation and they are trying to blame me for it. I truly hope I hear back from you thrifty.

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