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I received a gift certificate to massage envy for Christmas . I finally made an appointment a couple of weeks ago unfortunately, the morning of my appointment I was in a car accident. I called the massage envy where I made my appointment in Sun Valley, Monroe, North Carolina, and canceled. On my next bank statement I noticed a $60 charge. Apparently they charge you if you don't cancel within 24 hours I was not aware of this. Of course I was thinking as a new customer they might offer a little leniency for such emergencies I'm very disappointed that they do not. I'm gonna use my gift certificate and then we'll part ways. Thank you.


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