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Original Comment I am a very disgruntled client. I have had your service for a very long time. I have only used it several times, and all but one was &quot;not&quot; good to say the least. They sent out contractors with 1 star ratings, and we realized why when they tried to charge us additional monies, etc.<br /> <br /> But this is not why I am contacting you today. Over a year ago, maybe 2 years, when I went to sign up online, I received a message stating, my order submission did not go through. So I went through the entire process again to sign up for a plan. This time, the contract appeared to go through and I &quot;THOUGHT&quot; all was well.<br /> <br /> Every time I saw a charge on my bank account I assumed it was correct. I didn't &quot;study&quot; it as I had an account with you. Well, recently there has been a sudden increase in the monthly fee. So I took note. When I did, I realized there are 2 CHARGES COMING OUT OF MY ACCOUNT EACH MONTH. I was totally confused as to what was going on. So, after about an hour of research, I was able to come to the conclusion that when I first placed an order for the account and it said it &quot;DID NOT GO THROUGH&quot;, apparently it did! This means I have been getting &quot;DOUBLE CHARGED&quot; for over 14 months.<br /> <br /> The &quot;unknown&quot; account was charging me $49.99 a month (when the proper one was $45.99). Until June of this month, when I was charged $62.99 a month, for June and July (when the other account increased to $57.99 which I am not happy about either!).<br /> <br /> The total &quot;over&quot; charge for a secondary account I was unaware of, as of July 27, 2023, is $725.86.<br /> <br /> 12 months at $49.99 and 2 months at $62.99<br /> <br /> This account needs to be closed immediately and a refund needs to be issued. I do not want to seek legal counsel and hope this gets handled immediately. We are one household. We clearly should not have 2 separate charges for one home.<br /> <br /> If I get charged for August, I expect a refund for that month as well. Of course, we are here writing this stuff, because you make it impossible to contact anyone who can help! Next up, BBB.

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