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Original Comment I had the worst shopping experience and customer service encounter at the Ralphs Market located at 305 W. Imperial Hwy. Brea, CA 92821. I was there today August 9, 2023 between the 3:00p.m. and 4:00p.m. I went there to cash a winning lottery ticket and spend the winning money on food for my family at that same store. The winning amount was $356.00 winner of a Fantasy Five Game. I wanted to cash the ticket and spend at least $300 on grocery items. I went to the customer service counter and the person that was there by the name of Dennis treated me very bad. She claimed to be the Manager which I doubt because no manager can be that rude and unprofessional in dealing with customers. She claimed she didn't have enough money to cash it and kept sending me from one register to the other and no cashier seemed to have any money to cash my ticket. Then she went to the back office somewhere hiding I guess. The three cashiers that didn't have the money kept paging and texting here but she still wouldn't respond or come out! Another person came in and said that she didn't have a code for the safe. Finally Dennis showed up with a road rage and bad temper. I would have left and gone elsewhere but because she had already ran that ticket through their lottery machine, so I was pretty much stock with them. She was even screaming at me and telling me her name out loud like she didn't care about anything. I live right across the street from that market and my family and I been shopping there for over 25 years. This has never happened to me before. I didn't buy anything due to the awful treatment that I received today, and I will never ever step a foot in that store again. Dennis, if you hate your job or you dislike people, then you better find a different career. I will spread the word out to all my neighbors, family and friends about the horrible experience I had today. It made me very uncomfortable and upset.

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