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Original Comment I have made repeated efforts to get resolution on my car rental from 8/23. My rental record is 543167660. My case #0230321800. This was the worst car rental experience I have ever had. We waited two in-line to get the rental. The car stalled on Friday on the way to the wedding rehearsal. Luckily a passerby was able to assist in getting the car off the busy California street and gave us a jump, but we were still late. the car died 4-5 times more during our short rental period. We tried calling it in on Friday but after being on hold in waiting for more than 30 minutes we gave up. On Sunday the car would not start so we late leaving our rental house in Temecula. Luckily my brother-in-law was able to come and jump us again. We called while waiting for him and were told someone could be sent out to assist us and given a case #--see above. this phone call took 36:03 minutes. Your attention to customer service is abysmal. We were in LaJolla trying to enjoy our last day in Southern California, it stalled twice on a steep incline on a very busy street. Putting my family jeopardy. We had to direct traffic and back the car down in neutral to a safe spot to get a jump. After this, I was afraid to turn the car off to get gas so we took it to the rental return facility in San Diego. I have filled out two customer feedback and surveys expressing my displeasure with the entire experience and have yet to hear from anyone from Thrifty.

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