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To Budget (Orlando Airport) MCO<br /> <br /> I have received your email and I wanted to reply back to you personally with the service I have experienced at your Fast Pass pick up location in MCO (Airport) on 2-13-2024. I have been a Fast Pass customer for many years now, and I have never experienced such unprofessionalism from the fast pass front desk customer service representatives, assigned that day.<br /> <br /> I have been receiving multiple emails all week stating my car is ready for pick up, per assigned confirmation a car is waiting for me. I arrived at the MCO airport and walked right up to the budget Fast pass desk. Come to find out I was never assigned a car to my name. The representative I was dealing with at that time did not seem to care when I asked her why I don't have a car reserved under my name? She rolled her eyes at me and shrugged her shoulders and couldn't care less why my car was not ready. &quot;Her name is Tanya,&quot; I believe she needs to be trained on all aspects pertaining to rental car customer service. I kept asking her why, she just ignored me but continued to assign me a vehicle in the system. Once she assigned me a vehicle I stated, I would like to speak to an Onsite Manager that can give me an explanation. She walked out and said I will get someone, but never returned. Come to find out that she went out to lunch without contacting anyone, had me waiting for a good 15 mins before I gave up. From there, I had no time to dispute my issue. Walked over to the Car Location that she assigned me, come to find out the car she reserved me had bald tires and chalk writing on the windshield stating &quot;this car needs to be checked out, not drivable!&quot; I was already disturbed by the experience I am going through. Walked back to the fast pass counter and got ignored by a male Hispanic. I said please, I need to speak to a manager. He did not make eye contact with me. Eventually he ended up calling a manager after 10 more minutes of waiting.<br /> <br /> Spoke to the Manager (Junea Powell) and explained my situation. His body language displayed like he did not care either. But said he was sorry. Spent another 10 mins waiting for that manager to locate me a vehicle. He asked me if I wanted a SUV or Truck, I replied back and stated no I would like a Full car size that I reserved. He came back 5 mins later with a Hyundai/Genesis. This vehicle was filthy on the outside! I said why is this car dirty, he replied back, relax man I am giving you a discount. I replied back, I don't care about the discount I need a decent car. At this point I pretty much gave up complaining. The manager gave me a car which all that mattered. <br /> <br /> So overall this experience has been the absolute worst. I realize the Budget representative don't really care how you feel. I am just a number to them. &quot;Unacceptable&quot; 40minutes of time wasted looking for a vehicle that I reserved 2 weeks prior. Not only that, I was late for my meeting.<br /> <br /> Yes, I will be waiting for a budget survey via email, to let Budget Corporate know how I was treated in this location. I will also inform Northrop Grumman's Corporate Budget/Avis Service on how unprofessional this location is at that time. I have been here many times before. Customer service has been diminished.<br /> <br /> <br /> Thanks<br /> <br /> Geronimo


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