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Original Comment I need a customer service survey sent to me for completion on a series of horrific botches on an incompleted internet start-up service, resulting in an incredulous and insulting act CenturyLink serving me with an early termination bill of $227.57. First I experienced a horrible time with an incredibly rude lady on the phone while initiating an internet start-up. She ended up hanging up on me, and not knowing whether my order was placed or not. Then a service guy came by un partially completed the wiring on the outside. In the evening I spent two hours on the phone with a technical support rep to try to get my internet activated and going. Later and closer to midnight I went outside and saw that the technician contractor did not hook up service. I stopped the service the next day before I ever got activated, and received a confirmation number for stop order. Then yesterday, a month later I received a bill from Century Link stating that I owe them $227 for early termination! I couldn't believe my "freaking" eyes! From start to finish, this aborted customer activation for internet was an unparalleled fiasco, like no other incompentency that I have experienced in my customer servicing walk in life. Even when I called another Rep to inquire about how to return the modem, she told me that she would send out a self-labeled box 90 miles from me to ship it back out. A month later now and nothing has arrived. What a bunch of bumbling employees! A need a name and number or e-mail of the highest-ranked Customer Service Director (regional or national) that I can file this report to. I wouldn't take this company's service if it were free!

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