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That I am unable to speak with anyone at corporate level about the lack of concern by Customer Service when questioned about not receiving a &quot;Payment Reminder&quot; (one of three website &quot;Account Statement and Payment Alerts&quot; options available) is ridiculous. After continued complaints made to customer Service Supervisors / Managers, I finally found out that your billing system is set up to cancel this payment reminder if the &quot;Minimum Payment Due&quot; is offset by &quot;negative transactions&quot; (credits back to the account - returned merchandise, or whatever).<br /> <br /> <br /> <br /> I even received an e-mail on 13 August 2012 from Customer Service referencing an opened ticket number that was supposed to resolve this technical issue, and was directed to keep this number available if I needed to speak to anyone again about this issue. I called back on the 13th of Oct, when I did not get my &quot;payment Reminder&quot; on the 12th, and got no help, once again, on this issue, referenced this opened ticket number, and was told that they did not have any information, and was told again to set up an &quot;Auto Payment&quot;. I can not believe a Corporation this big can not handle this simple.<br /> <br /> <br /> <br /> My account is usually $!,500.00 / $2,500.00 each month, so even though I may have some returns that cover the &quot;Minimum Payment Due&quot;, I always owe you &quot;money&quot;, and I want that &quot;Payment Reminder&quot;! If I miss that payment because I am not reminded, then you will put finance charges on my account. I do not like being told by your Customer Service to just have my Credit Union make an &quot;Auto Payment&quot; to you, then I would not have to worry about forgetting to make my &quot;payment&quot;! What I want is for this &quot;Payment Alert&quot; option to do what it should be intended to do.......&quot;ALERT YOU THAT A PAYMENT IS DUE, AND IF YOU DO NOT MAKE IT, WE ARE GOING TO JERK YOU AROUND WITH FINANCE CHARGES&quot;<br /> <br /> <br /> <br /> AND THERE IS NO ONE EVEN AVAILABLE AT THEAMERICAN EXPRESS CORPORATE NUMBER TO SPEAK WITH ABOUT THIS ISSUE.....ABSOLUTELY UNBELIEVABLE!!!!!!!!!!!!!!!!!!


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