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Original Comment I recently had NUMEROUS bad experience with EXRRESS SCRIPTS(ES) obtaining ONE medication-cough syrup with codeline(TUSSIONEX classified as control substance med).Went to see doctor on 11/9 for my cold/cough,doctor send prescription to ES from doctor office PC. Got a voicemail on 11/15 from ES advise need Doctor VERBAL AUTHORIZATION call in for this med. Dr nurse called on 11/16 & I call same day to provide Credit Card to pay for med (over $200 for this NAME BRAND med). Med of 4 glass bottles did not ship till 11/26 & packing is SO INSUFFICENT/BAD that 2 bottles shattered & med leak ALL OVER shipping box. 1st med shipment arrive 12/1. Called ES on 12/2 to request med replacement for damage shipment. ES need Dr VERBAL AUTHORIZATION call in AGAIN for replacement ship. Member Svc Supervisors ARENT sympathic, they dont know phone # of doctor verbal auth to call in (different phone# from 1st time). Member Svc Rep as well as ES website provide WRONG copay info for name brand medication (more than twice $$ difference). This is A NIGHTMARE experience for someone who is sick & desperately waiting for med.EXPRESS SCRIPT needs a MAJOR OVERHAUL on Cust Svc & learn how to pack. To save shipping $,EXPRESS SCRIPT ship medication using snail mail (5day) UPS to local office, then local USPS deliver med for free(take extra day). Finally, I receive replacement med on 12/11 --more than 4 wks after I see doctor (same BAD packaging & luckily did not break this time as it was ship NEXT DAY UPS & less handling). Never wish it on anyone to had SUCH BAD Customer Service & Extensive delay in fulfill mail order prescription order.

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