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I have repeatedly tried to get a refund for res. # 110396356079, a night at High Country Inn in Susanville, Ca.<br /> I have a written statement from the motel that I showed up, but was not given a room because they were filled and did not have a reservation for me. The note indicates that their computer had been down and there was no record of my reservation. I was told, by email that Hotels.com would get my refund within 72 hours and that High Country personel that could authorize my refund were not available. It my latest tries to contact Hotels.com, I have been ignored and gotten nowhere. I will be contacting my Visa to attempt to have my money refunded. And never use your &quot;services&quot; again.


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